Office Personnel
Robert (Bob) McCoy
Owner, Founder, & Administrator
Irish Pimentel, RN
Agency Supervisor &
Alternate Administrator
Mia Wills
Insurance & Precertification
Director
Reeja Puthenveetil
MSN, FNP,
Clinical Care Director
Tanya Dickerson
Lead Intake & Scheduling Coordinator
Jacky Acevedo
Office Services & Claims Recovery Coordinator
Halah Hamid
Senior Intake & Scheduling Coordinator
Valentina Pescador
Senior Intake & Scheduling Coordinator
Lily Antunez
Senior Intake & Scheduling Coordinator
Chitown HH Office Community Biographies
Other Insurance and Precertification Team Members
Dennis Clemente
Intake & Scheduling Coordinator
Bob McCoy, Founder, Owner, President, Administrator, Compliance Officer, Company Counsel
Bob is a graduate of University of Illinois at Champaign-Urbana and Harvard Law School. He spent 25 years as lead courtroom trial lawyer representing seriously injured victims of toxic chemical exposure and their families. His parents were career professionals in education and training of physically and mentally disabled persons. Bob worked with physicians and other medical professionals as expert medical witnesses. He works full time for Chitown HH since founding the agency in 2018. Ask for Bob if you need special assistance in placing a case. Bob is co-supervisor for referral Intake and designed Chitown’s proprietary state of the art cloud based home health operations system.
Reeja Puthenveetil, MSN, FNP, Clinical Care Director
Reeja is a Board Certified Family Nurse Practitioner (FNP-BC). Reeja has 8 years hands on experience in clinical care settings, primarily hospitals and medical clinics. Before joining Chitown, she conducted visits with patients at 4 clinics in the Chicago area and performed many administrative functions. Reeja focuses on medical care and clinician performance/evaluation.
Tanya Dickerson, Lead Intake & Scheduling Coordinator
Tanya has 15 years experience in home health records management, patient intake, staffing, scheduling, and DME/supply ordering. She oversees a team of 6 members of intake and scheduling at Chitown HH. Tanya and her team interface with case managers, discharge planners, nurses, social workers, physicians, patients, and family members.
Halah Hamid, Senior Intake & Scheduling Coordinator
Halah has 4+ years experience in home health records management, patient intake, scheduling, and DME/supply ordering. Halah is scheduled to take her LPN exam in April, 2025.
Nicholas Burton, Intake & Scheduling Coordinator
Nicholas has 2 years experience in home health patient staffing & scheduling. He is learning other areas of home health intake and record keeping. Nicholas worked for 3 years in patient intake at a medical clinic before home health. Nicholas moonlights as an Opera singer and interior designer.
Cheryl Kimbrough, Insurance & Precertification Coordinator
17 years podiatry.
Cheryl Kimbrough
Insurance & Precertification Coordinator
Tatiana Castillo
Insurance & Precertification Coordinator
Destini McDowell
Insurance & Precertification Coordinator
Irish Pimentel, RN, Agency Supervisor and Administrator
Irish has a BS in Nursing and RN license from the Philippines. She is nearing completion of her IL state nursing license. Irish has 15 years experience in home health, primarily directing overall agency operations. In addition to her role as Chitown HH’s overall agency supervisor, Irish is co-supervisor for patient intake and scheduling. Irish resolves concerns about clinician/patient/family relations. Irish is patient records and billing
supervisor.
Lidia Chavez, Client Services Director
Lidia has over 20 years of experience working with the elderly in healthcare settings. She has more than 10 years experience in home health working with medical records, patients/families, medical professionals, intake, scheduling, and ordering supplies/DME. She coordinates special activities such as exhibitor and other business development events. Lidia is an advisor and trainer of other Chitown personnel about patient, clinician, medical records, and vendor matters. Lidia is known for her mindfulness and attentiveness, always prioritizing patient well-being and comfort.
Jacky Acevedo, Office Services and Claims Recovery Coordinator
Jacky joined Chitown HH in 2022 as office services administrator with more than 5 years earlier experience in office management. She expanded her duties at Chitown HH to include insurance provider enrollment and claims disputes/appeals. Jacky is a French Bulldog pet lover.
Other Intake & Scheduling Team members
Valentina Pescador, Senior Intake & Scheduling Coordinator
Valentina has 6+ years experience in home health records management, patient intake, staffing, scheduling, and DME/supply ordering. She is an excellent communicator and oten Chitown HH’s initial liaison with new patient referrals and their families.
Dennis Clemente,
Dennis oversees Chitown HH’s team which arranges signatures by physicians and other allowed practitioners for patient plans of care.
Tatiana Castillo, Insurance & Precertification Coordinator
Tatiana has 6 years experience in home health records management, patient intake, staffing, scheduling. After joining Chitown HH, she made the transition to related work in insurance and precertification.
Lidia Chavez
Client Services Director
Richie Tolentino
Quality Assurance Director
Nicholas Burton
Intake & Scheduling Coordinator
Mia Wills, Insurance & Precertification Director
Mia has more than 20 years experience in insurance eligibility and pre-certification at a large hospital in Chicago. She joined Chitown HH in 2022 and is a hands on supervisor for a team of 4 persons who handle all insurance matters.
Richie Tolentino, Quality Assurance Director
After graduating with a bachelor’s degree in medical technology from Lorma Colleges in the Philippines, Richie became immersed in the healthcare field throughout her career. Since 2009, Richie specialized in home health, gaining comprehensive expertise in all facets of the industry. Her background includes medical records charting and review, intake, durable medical equipment (DME), scheduling, pre-authorization, therapy coordination, and more.
Lily Antunez, Senior Intake & Scheduling Coordinator
Lily has 10 years experience in home health records management, patient intake, staffing, scheduling, and DME/supply ordering. She worked in the medical field, including infusion therapy, for several other years.
Destini McDowell, Insurance & Precertification Coordinator
3 HH + 4 other med.